Refund policy

Cancellation policy and form

(English text below)
Right of withdrawal and customer service
Cancellation Policy
Right of Cancellation

You have the right to withdraw from this contract within fourteen days without the need to state any reason.

The cancellation period is fourteen days from the day on which the purchase contract was concluded.

In the case of a sales contract: in which you or a third party named by you who is not the carrier has taken possession of the last goods.
In the case of a contract for several goods that the consumer has ordered as part of a single order and that are delivered separately: on which you or a third party named by you who is not the carrier has or has taken possession of the last goods.
In the case of a contract for the delivery of goods in several partial shipments or pieces: in which you or a third party named by you who is not the carrier has or has taken possession of the last partial shipment or the last piece.
In the case of a contract for the regular delivery of goods over a specified period of time: on which you or a third party named by you who is not the carrier has or has taken possession of the first goods.
If several alternatives come together, the last point in time is decisive.

In order to exercise your right of withdrawal, you must inform us (Unrefined Riches, Adelaide Wolters, Oberstraße 3, 47829 Krefeld Tel .:01792695705 customer service@unrefinedriches.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an e-mail). You can use the following model cancellation form for this, but it is not mandatory.
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Refund Request Form Template

(If you want to cancel the contract, please fill out this form and send it
it back.)
- To [here is the name, the address and, if applicable, the fax number and e-mail address
of the entrepreneur to be inserted by the entrepreneur]:
- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the
the following goods (*) / the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the customer(s)
- Address of the customer(s)
- Signature of the customer(s) (only in the case of a notification on paper)
- Date
___________
(*) Delete where not applicable.
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In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of Cancellation

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the inexpensive standard delivery we offer have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.

You must send the goods to Unrefined Riches, Adelaide Wolters, immediately and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract. Oberstrasse 347829 Krefeld , Mobile number:0179 2695705 kundenservice@unrefinedriches.com to be returned or handed over to us. The deadline is met if you send back the goods before the period of fourteen days has expired.


You bear the direct costs of returning the goods.
If canceled after the order has been shipped, the shipping costs will not be refunded even after the products have been returned.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Subscriptions can only be canceled after 2 subscription deliveries after the first subscription order. If the customer wishes to cancel the subscription early, the subscription discounts for each individual product must be repaid by the customer to the seller.


End of withdrawal

ENGLISH
Right of withdrawal and customer service

revocation instruction

right of withdrawal

You have the right to revoke this contract within fourteen days without giving reasons.



The revocation period is fourteen days from the day,



In the case of a contract of sale: where you or a third party designated by you, other than the carrier, have taken or have taken possession of the last goods.

In the case of a contract covering several goods ordered by the consumer under a single order and delivered separately: to which you or a third party other than the carrier designated by you have taken possession of the last goods.

In the case of a contract for the supply of goods in several installations or pieces: in which you or a third party other than the carrier designated by you took possession of the last installation or piece.

In the case of a contract for the regular delivery of goods over a fixed period: when you or a third party other than the carrier designated by you took possession of the first goods.

If several alternatives meet, the last time is decisive.



In order to exercise your right of withdrawal, you must inform us (Unrefined Riches, Adelaide Wolters, Oberstrasse 347829 Krefeld  Phone: 0179 2695705 customer service@unrefinedriches.com) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter or e-mail sent by post). You can use the following sample revocation form, which is, however, not mandatory.


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Sample revocation form



(If you want to cancel the contract, please fill out this form and send it to us.

it back.)

- To [here is the name, address and if applicable the fax number and e-mail address

of the entrepreneur by the entrepreneur]:

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the

the following goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name (s) of consumer (s)

- Address of consumer (s)

- Signature of consumer (s) (only for paper communication)

- date

___________

(*) Delete as appropriate.

-------------------------------------------------- -------------------------------------------------

In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.



Consequences of the revocation

If you revoke this Agreement, we shall reimburse you immediately and no later than fourteen days from the date on which we received notice of your revocation of this Agreement for all payments we have received from you, including delivery charges (with the exception of additional charges arising from your choice of a method of delivery other than the low-cost standard delivery offered by us). We will use the same means of payment used by you in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is earlier.



You must return or deliver the Goods to Unrefined Riches, Adelaide Wolters, O.berstrasse 347829 Krefeld, Germany, mobile no.: +49 1792695705 customerservice@unrefinedriches.com immediately and in any event no later than fourteen days from the date on which you notify us of the revocation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the fourteen-day period.




You shall bear the direct costs of returning the goods.
In the event of a cancellation after the order has been dispatched, the shipping costs will not be refunded even after the products have been returned.

Subscriptions can only be canceled after 2 subscription deliveries following the first subscription completion order. Should the customer wish to terminate the subscription early, the subscription discounts for each individual product must be paid back to the seller by the customer.


You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.



End of the revocation instruction